Improve Communication and Engagement with the People You Serve

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Enterprise-grade Integration Platform for Mobile Messaging

AT&T Global Smart Messaging Suite powered by Soprano is an omni-channel mobile messaging solution that enables you to integrate single and multi-channel communications using our suite of powerful APIs.

Use Cases and Benefits

  • Important advisories and updates
  • Secure account access using two-factor authentication
  • New and revised election information and critical voter information
  • Public health alerts
  • SMS for contact tracing and virtual queueing at test sites
  • Near real-time critical incident management

Recent crises have increased the need for public sector agencies to provide critical services and information to their constituents.

Increasingly, people expect communications in the channels they prefer – whether that is SMS, voice or email, or in one of the newer, more interactive IP messasging channels. When they have to access critical services and information, they need those interactions to be secure, streamlined and successful.

Improve communication and engagement with the people you serve. Learn how to get started with AT&T Global Smart Messaging Suite today.

Integrated Mobile Messaging for Government Organizations

Government Citizen Alerting

Citizen Alerting

AT&T Global Smart Messaging Suite is used for a wide array of citizen communications, such as COVID alerts, closures, real-time voter information, weather events, and for two-factor authentication to secure citizen accounts.

Government Incident Alerts

Incident Management

AT&T Global Smart Messaging Suite is an integrated mobile messaging system that includes powerful broadcast alerting tools that enable 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal.

Messaging System Integration

Messaging System Integration

AT&T Global Smart Messaging Suite integrates with existing government IT systems to extend mobile messaging capabilities. Advanced “smart” mobile messaging APIs & plug-ins are proven and adaptable,fitting the custom needs of public sector organizations.

Personalize your citizen and public communication
Use SMS to increase engagement and real-time 2-way interactions.
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Citizen Alerting

Public Mobile Alerting

Use 2-way SMS to communicate directly with citizens on a variety of use cases, such as organizing events, sending automated reminders, or managing wait-lists and queues.

Opt-in Community Programs

Allow citizens to subscribe by opting in to receive targeted information via SMS about relevant government programs, information and events.

Account Services

Use sophisticated targeting capability and SMS to communicate with account holders on important account information, including payment reminders and contact information updates.

CASE STUDY: Midsized city uses SMS for COVID-related Citizen Alerts and Public Notification

Learn how a midsized municipality is using Global Smart Messaging Suite to provide SMS alerts for COVID-19-related updates in a way that was more timely, accessible and direct in providing critical information.
Read the story here

Communicate easily during emergencies
Deploy an SMS solution for business continuity planning
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Use SMS for Public Warning & Incident Management

Business Continuity Planning

Broadcast SMS can be used effectively for advance warning and incident management. AT&T Global Smart Messaging Suite enables pre-configured templates and lists that can be used to provide ongoing information before, during and after an incident to teams of internal first responders as well as to lists of external stakeholders.

Urgent Response & Worker Safety

Trigger alerts from a web browser whether you are on or off premises at any time of the day or night, and broadcast SMS can even be initiated from your mobile device. The AT&T enterprise messaging system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.

Time-Sensitive Alerting

When the situation changes quickly, use AT&T Global Smart Messaging Suite to access pre-configured templates for broadcast SMS or email messages, combine group lists, and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of ongoing broadcast messages.

Use SMS for Emergencies and Incident Management

AT&T Enterprise Message provides a rapid broadcast notification system and 2-way SMS for government organisations. GSMS enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers or first responders.

Featured Use Case

Use SMS to verify worker staff safety & status, and the AT&T Global Smart Messaging Suite StaffSafe application can track responses and automatically escalate if no response is received based on duration rules you establish.

Automation of Mobile Messaging
Integrate with a proven mobile messaging platform
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Mobile Messaging Integration and Automation

System Integration

Enhance your existing scheduling, ERP and IT systems by extending a mobile experience that adds SMS as a more immediate and targeted medium of delivery, and enables advanced capabilities such as keyword routing, scheduling and reply handling.

“Smart” APIs for Automation

AT&T enterprise messaging’s advanced API capabilities and major APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

Cloud Messaging Portal & Admin

GSMS includes an intuitive and sophisticated online admin portal is accessible from the web anywhere, including from a mobile phone, and includes powerful real-time reporting.

Extend new mobile messaging use cases to your existing IT systems

AT&T Global Smart Messaging Suite can be used to add automated mobile messaging to just about any existing online systems, enabling new use cases such as One-Time-Passwords via SMS, 2-way Mobile Messaging, and Broadcast Alerting. GSMS is used widely today as a complement to leading ERP, CRM and IT administration systems, as well as with various industry alerting and facility IT systems.

Featured Use Case

Integrate SMS with your online account systems to deliver one-time-passwords via SMS to handsets to validate identity of internal and customer account holders. GSMS integrates seamlessly with existing online and internal government systems. Two-factor authentication via SMS eliminates the need for physical hardware security tokens.

Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you
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Security Options for Connectivity

Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.

Permission & Consent Controls

Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.

Multi-site Setup

Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.

Dynamic List Management

Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.

24/7 Technical Support and Service

AT&T Global Smart Messaging Suite is backed by a 24x7x365 highly available carrier support team.

Smart Integration and Automation APIs

Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

Administration, Reporting and Analysis

Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.

Robust User Management

AT&T Global Smart Messaging Suite offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.

2-way Multi-Channel Messaging Platform

Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.

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