Messaging Solutions for Healthcare Institutions

AT&T Patient Alert

AT&T Global Smart Messaging Suite (GSMS) is a proven mobile messaging solution for hospitals and healthcare organisations. GSMS integrates inbound and outbound mobile messaging with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for

  • Critical incident management
  • Staff and team collaboration
  • Patient alerting
  • Appointment reminders
  • System-integrated mobile messaging

GSMS is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Platform Messaging Solutions for Hospitals & Healthcare Organisations

Healthcare Critical Incident

Crisis & Incident Management

During critical events, it’s important to get your message across and communicate with your staff in a timely manner. AT&T Global Smart Messaging Suiteallows you to send workers safety check messages to validate if a worker is safe and can track responses and escalates if no responses received based on duration rules.

Patient Alerts

Patient Alerting

Engage your patients at scale in a cost-effective manner. Create unique two-way mobile interactions with your patients in real time. Integrate our platform with your existing database to create A2P patient reminders & notifications to boost engagement and appointment follow through.

Internal Notifications

Leverage the power of SMS to broadcast your messages to your internal staff. Create system-generated automated notifications or one-off messages to all of your staff. Create lists and take advantage of advanced reporting to track open and read rates.

Communicate Easily During Emergencies
Deploy an SMS solution for business continuity planning

Emergency Response Management

Platform for Business Continuity Planning

In advance, you will create your templates and group lists and your message templates (for example, different templates and lists for your various hospital staff groups, doctor groups, specialists, and first responders, etc.). Or, import group lists and contacts from existing hospital IT systems.

SMS for Urgent Response & Worker Safety

Trigger alerts from any web browser, whether you are on or off hospital premises at any time of the day or night. In fact, broadcasts can even be initiated using SMS from your mobile device. The system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.

Rapidly Adapt to Changing Circumstances

Add customised content to broadcast messages, and use the AT&T enterprise messaging platform to combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.

Use SMS for Emergencies and Incident Management

AT&T Enterprise Message can provide a rapid broadcast notification system and 2-way SMS throughout the hospital. GSMS enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of hospital or healthcare workers.

Featured Use Case

Use SMS to verify worker staff safety & status, and the GSMS StaffSafe application can track responses and automatically escalate if no response is received based on duration rules you establish.

Send Automated Appointment Reminders
Reduce patient failure-to-attend rates using SMS

Send SMS Reminders and Reduce Missed Appointments

Reduce Appointment Queues and Wait Lists

Manage queues and reduce long wait lists and by using SMS to automate status updates and re-confirm appointments at regular time intervals. Patients can interact with your systems via SMS to confirm or reschedule appointments.

Use SMS for Appointment Management

Reduce failure-to-attend rates by allowing patients to cancel, reschedule, or provide additional info right from their mobile devices. Their responses are captured and automatically processed and updated in your scheduling systems.

Integrate SMS Into Hospital Scheduling Systems

AT&T Global Smart Messaging Suite integrates with most hospital scheduling, calendar and contact database systems to extend your scheduling capabilities to include SMS as a tool for appointment management.

Use SMS for Patient & Staff Communications

Use GSMS to handle appointment changes and send automated appointment reminders to patients to improve failure-to-attend rates and shorten waiting list queues. SMS can remove the need for costly phone calls, and unlike email the SMS messages will reach your patients wherever they are with their mobile phones.

Featured Use Case

A trial study in Europe showed that missed appointments can be reduced by nearly 25% by using SMS to notify patients about the cost of each missed appointment.

Schedule Shifts Quickly & Efficiently
For on-call staff, nurses, caretakers, temporary workers, and contractors

Hospital Staffing and Process Automation

Send Staffing & Shift Offers via SMS

Create unlimited worker pools and configure availability parameters for each candidate. The platform automatically sends automated SMS text messages as shift offers to candidates. Simply specify the shift details and tell GSMS which groups to ask.

Reduce Manual Staffing Processes

GSMS will only ask candidates who are available. To accept a shift offer, candidates simply reply to their SMS with a ‘Y’. GSMS awards the shift to the first to respond, and politely notifies everyone else that the shift is filled.

Use SMS for Reminders & Confirmations

GSMS sends automatic reminders to ensure shift candidates don’t forget they’ve committed to the new shift, which helps ensure that the shift is successfully covered.

Staffing solution integration using SMS messaging APIs

Supplement your current staffing software with the GSMS mobile platform to more easily share and fill open shifts for on-call staff, nurses, caretakers, temporary workers, and contractors with SMS messages.

Featured Use Case

Use smart text messaging to automate your staffing and shift fulfillment. Candidates can respond with the push of a button, and get reminder emails or texts before their shifts begin.

Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you

Security Options for Connectivity

Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.

Permission & Consent Controls

Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.

Multi-site Setup

Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.

Dynamic List Management

Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.

24/7 Technical Support and Service

AT&T Global Smart Messaging Suite is backed by a 24x7x365 highly available carrier support team.

Smart Integration and Automation APIs

Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

Administration, Reporting and Analysis

Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.

Robust User Management

AT&T Global Smart Messaging Suite offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.

2-way Multi-Channel Messaging Platform

Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.

Integrates With

Oracle
SAP
RSA

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